Shipping policy
SHIPPING POLICY
Thank you for shopping with SQLOU. This Shipping Policy explains how orders are processed and delivered.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment is successfully confirmed.
Processing times may occasionally be longer during holidays, periods of high order volume, or due to circumstances outside our reasonable control.
SHIPPING DESTINATIONS
We currently ship to eligible addresses within the United States.
SHIPPING COSTS
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
ESTIMATED DELIVERY
Estimated delivery times may vary depending on the product, destination, fulfillment location, and shipping carrier.
The estimated delivery timeframe available for your order will be provided during the ordering process when available.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs or transportation disruptions, high order volumes, or other circumstances outside our reasonable control.
MULTIPLE PACKAGES
If your order contains multiple products, items may be fulfilled from different locations and may arrive in separate packages at different times. You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless such charges were disclosed at checkout.
TRACKING
When tracking information is available, it will be provided after your order has shipped. Please allow time for the carrier's tracking system to update after a tracking number is issued.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us at support@sqlou.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
DELIVERY ISSUES
If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location and with household members or neighbors where appropriate, and contact the shipping carrier.
You may also contact us at support@sqlou.com and we will assist you in reviewing the available shipment information.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive an incorrect item, please contact us at support@sqlou.com as soon as possible and include your order number along with clear photos or video showing the issue.
Please see our Return and Refund Policy for additional information regarding available resolutions.
DELAYS
Occasional shipping delays may occur for reasons outside our reasonable control. If we become aware of a significant issue affecting your order, we will make reasonable efforts to assist you.
CONTACT US
For questions regarding shipping or delivery, contact us at:
support@sqlou.com