Refund policy
RETURN AND REFUND POLICY
We want you to be satisfied with your purchase. If you need to return an item, please review the policy below.
30-DAY RETURN POLICY
You may request a return within 30 days after your order has been delivered.
To be eligible for a return, the item must be in the same condition in which you received it, unused or unworn, with any original tags, accessories, manuals, and packaging included. You may also be asked to provide your order number or other proof of purchase.
To start a return, contact us at support@sqlou.com.
Please do not send an item back without contacting us first. Returns must be authorized before shipment. Once your return is approved, we will provide you with the appropriate return instructions and return address.
Items returned without prior authorization, or sent to an address shown on the original package without our instructions, may not be accepted.
RETURN SHIPPING
For standard returns, customers are responsible for return shipping costs. We do not charge a restocking fee.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@sqlou.com as soon as possible. Include your order number and clear photos or video showing the issue. If we confirm that the item is damaged, defective, or incorrect, we will provide an appropriate resolution at no additional cost to you, which may include a replacement or refund.
CANCELLATIONS
You may request cancellation within 1 hour after placing your order.
Because orders may begin processing quickly, we cannot guarantee that an order can be canceled after the 1-hour cancellation window.
To request a cancellation, contact us at support@sqlou.com with your order number.
REFUNDS
Once we receive and inspect an authorized return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Your bank or credit card provider may require additional time to process and post the refund to your account.
Original shipping charges, if any, are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return for health, hygiene, safety, or other reasons where permitted by law. Any such restriction will be clearly disclosed on the applicable product page before purchase.
CONTACT US
For questions about returns, refunds, damaged items, or cancellations, contact us at:
support@sqlou.com